Adminstration of network and servers

Advantages of prepaid service:

guaranteed time of early service intervention
discount of hour rates
Helpdesk access
professional care and consultation

Service packages to 20 PC

Name of the package	Mini	Standard	Maxi	Profi
Number of PC	max. 10	max. 10	max. 10	max. 19
Number of servers supplied/non supplied by our company	0	0	1	1
Registration requirements in the system The client obtain access to the web ticket system, where could record his requests/problems and afterwards could watch and control solution.	yes	yes	yes	yes
Network printer Number of networl printers included in prepaid rate.	1	1	2	3
Hotline Solving the problem with the client, via helpdesk, phone, icq, skype, while the worker is trying to navigate the client to solve the problem. It is charged per 5 min. intervals	30 min.	30 min.	60 min.	60 min.
Access from a distance it is charged per 15 min. intervals	Depend to the number of service hours	Depend to the number of service hours	Depend to the number of service hours	Depend to the number of service hours
Prepaid service hours in the package it is charged per 30 min intervals	3	5	10	20
The time of the beginning of the service intervention Time of the beginning of the solution of service case (administratin solution from a distance is assumed)	8	8	4	4
PC prophylactic and network facilities Quantity per year	0	1	1	1
Updates control Operating system, office package, antivirus program	yes	yes	yes	yes
Regular monthly backup	no	yes	yes	yes
Prepaid price of service Monthly prepaid price excluding VAT.	89,-	132,-	231,-	396,-
Hour rate in excess of prepaid hours If you overdraw your prepaid hours, it is charged in following hour rates.	29,-	27,-	24,-	21,-

*Prices are quoted in EUR excluded 20% VAT, valid for solutions at working days 8.00 – 17.00.

Hour rate for non-contractual clients: 33 EUR per 1 hour of administration/PC maintenance,excluding VAT.
Unit price for server administration (overdraw of amount of service package) : 100,- €.
Services (including prepaid fees) network administration / PC / server assume already installed and configugured OS and related software and hardware equipment. Initial installation and configuration of computers/server/software and hardware is realized and priced separately - depending of type of OS for PC, of type of server and required functionalities and settings.

Service packages over 20 PC

Prepaid packages of sevice for network with over 20 PC realize individual, depending on server, platfor and required properties. Calculation of monthly fee by common OS and network setting is following:
· Monthly fee depends on the number of servers, work stations sand printers.
· Unit price for PC for number 20 – 50 is set 19 €, for number 50 – 100 PC, is set 17 €.
· Unit price for server is set 100 € .
· Servis printers is priced individual and may be free under certain condition (dependes on the number of PC and printers).
· Example of calculating the monthly fee and theunit price for each device, is for a network with 40 stations listed in following table:

	Number	Unit price	Total
PC	40	19,-	760,-
Server	2	100,-	200,-
Printer	5	0,-	0,-
Total cost			960,-

*Prices are quoted in EUR excluded 20% VAT.
Prices are set for Trnava and close localities. Travel conditions to a client of the companies, which are not from Trnava are set in agreement.

Prepaid package fee includes following services:
· Guaranteed reaction time to 4hours from the requirement registration
· On-line record requirements for service interventions /Registration of service interventions
· Consultations by phone, electronically (e-mail, instant messaging), personal
· Advise in security area of IT infrastucture with possibility of security audit
· Administration and monitoring servers (platforms MS Windows and GNU/Linux)
· Monitoring and solving problems in computer network
· Maintenance, update a upgrade operating systems and application software of client station
· Advise in selection the right hardware to upgrade existing PC and provide delivery hardware (price of the hardware is priced separatrely - separate billing)
· Design of configuration of new PC and provide their delivery (price of the hardware is priced separatrely - separate billing)
· Provide management of software equipment licence and provide requirement for new licences (new licences are subject of separate billing)
· Creation and administration of VPN network
· Configuration of FTP/sFTP server and its administration
· Service of administration in a distance for interventions, where is not required personal attendance administator at a client

The other services

Basic installation of computer PC/notebook

installation legaly obtained operating system Windows 2000, Windows XP, Windows Vista, Windows7 at working stations and notebooks
setting BIOS of computer
optimizie of operating system settings
instalation of updates OS
creating of users profiles
verify of computer functionality
each next installation of lincence software or aplication (Adobe, NOD,..) will be priced with sume 20,00 €

59,-

Service and repair of computer/notebook

repairs of hardware failures **
remotion of softwarových failures
enlargemant of operating memory **
installation of new components – smart cards, HDD ,CD/DVD drive **
installation of equipments - printer, multifunction,scener, ploter **

33,-/hour

* Prices are quoted in EUR without 20% VAT.

** In case that a repair will be complicated, a service over 30 min will be charged with rate: 8,21 € /247,33 Sk including VAT, for each begun ¼ hour of work.
*** Service fee does not include the cost of the used components and spare parts (hardware).