CRM (Customer Relationship Management) system focuses on managing relationships with clients. CRM system helps to streamline all companies process, in which is realized contact with client. The company records a details this process from initial contact with client through the sale of goods or services to the consequential service.

To our clients we offer OpenSource softwer SugarCRM, which has more than  5000 implementations worldwideand it is flexible, stable and mainly accessible solution for every client

Why we offer the software OpenSource?

• A client does not pay for the product itself, but pays only for its implementation.
• OpenSource softwer has a strong developer base, which means robust and secure solutions.
• OpenSource software open up independence to the client from the software vendor, thus source codes are not bounded by license terms of the supplier.

The main benefits of CRM solutions:

• greater efficiency of business process (reduction of the sales cycle),
• higher quality of served client,
• centralizing and sharing data between workers and departments,
• intranet or internet access via a browser,
• recognizing of business trends, problems and opportunities.

Implementation procedure of the software SugarCRM:

• collection and analysis of cliental requirements,
• customization (adaptation) solution according to the cliental requirements,
• installation at a client,
• itraining of users,
• warranty and technical support.

CRM of the system consists of these parts:

• Account Management,
• Activity Managament,
• Marketing,
• Case managament.